Terms of service

Terms & Conditions — Petal Mist

Last Updated: April 2, 2026

Website: petalmist.co

Email: info@petalmist.co

Business Address: Jungle Khel, Kohat, Kohat, KPK, Pakistan

1. Introduction

Welcome to Petal Mist. By accessing or purchasing from our website petalmist.co, you agree to be bound by these Terms & Conditions. Please read them carefully before placing any order.

2. Company Information

Business Name: Petal Mist

Owner: Muhammad Uzair

Registered Address: Jungle Khel, Kohat, Kohat, KPK, Pakistan

FBR Registration No: 6110190746295

Email: info@petalmist.co

Website: petalmist.co

3. Products

All products listed on petalmist.co are available for purchase subject to stock availability. We reserve the right to discontinue any product at any time. Product images are for illustrative purposes and may slightly differ from the actual product.

4. Pricing

All prices are displayed in USD. Prices are subject to change without prior notice. We are not responsible for any currency conversion fees charged by your bank or payment provider.

5. Orders

By placing an order on our website, you confirm that:

You are at least 18 years of age

The information provided is accurate and complete

You agree to pay the full amount for your order

We reserve the right to cancel any order at our discretion and issue a full refund if required.

6. Payment

We accept major credit and debit cards including Visa and Mastercard. All payments are processed securely. We do not store any payment card information on our servers.

7. Shipping Policy

We ship internationally to USA, UK, Canada, Australia, New Zealand and other countries

Estimated delivery time is 7–14 business days depending on location

Shipping costs are included in the product pricing — no hidden fees

Once dispatched, a tracking number will be provided via email

We are not responsible for delays caused by customs or courier services

8. Return & Refund Policy

Returns are accepted within 14 days of delivery

Items must be unused, unopened and in original packaging

To initiate a return, email us at info@petalmist.co with your order number and reason

Return Address: Jungle Khel, Kohat, Kohat, KPK, Pakistan

Refunds will be processed within 5–7 business days after we receive the returned item

Original shipping costs are non-refundable

9. Exchange Policy

Exchanges are accepted within 14 days of delivery

Items must be in original unused condition

Exchange shipping costs are borne by the customer

10. Cancellation Policy

Orders can be cancelled within 24 hours of placement

Once an order has been dispatched it cannot be cancelled

To cancel an order email info@petalmist.co immediately with your order number

11. Customer Complaint Handling

At Petal Mist, your satisfaction is our highest priority. If you have any complaint or concern regarding your order, product, or experience with us, we are here to help.

How to submit a complaint:

Email us at: info@petalmist.co

Mention your full name, order number, and details of your complaint

Our commitment:

We will acknowledge your complaint within 24 hours

We will investigate and provide a resolution within 48–72 hours

All complaints are treated fairly, confidentially and with full respect

If your complaint relates to a damaged, incorrect or missing item, please attach clear photos along with your email so we can resolve it as quickly as possible.

We are committed to resolving every complaint professionally and ensuring a positive experience for every customer.

12. Privacy Policy

We collect only the information necessary to process your order including your name, email, address and payment details. We do not sell or share your personal information with third parties. All data is stored securely in compliance with applicable privacy laws.

13. Intellectual Property

All content on petalmist.co including images, logos, text and design is the property of Petal Mist. Unauthorized use, reproduction or distribution is strictly prohibited.

14. Limitation of Liability

Petal Mist shall not be held liable for any indirect, incidental or consequential damages arising from the use of our products or website. Our total liability shall not exceed the value of your order.

15. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes shall be subject to the jurisdiction of courts in Kohat, KPK, Pakistan.

16. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with the updated date. Continued use of our website after changes constitutes acceptance of the new terms.

17. Contact Us

For any questions, complaints or concerns:

Email: info@petalmist.co

Website: petalmist.co

Address: Jungle Khel, Kohat, Kohat, KPK, Pakistan

Petal Mist — Crafted with care, delivered with love 🌸